DISTANCE SERVICE SALES AGREEMENT
ARTICLE 1 - PARTIES
SERVICE PROVIDER INFORMATION
COMPANY: ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY
TAX OFFICE: İnegöl Tax Office
TAX NUMBER: 0910525865
ADDRESS: YENİCEKÖY NEIGHBORHOOD MOBİLYA STREET NO: 36/42 İNEGÖL
/ BURSA
SERVICE RECEIVER INFORMATION: The information filled out on
the deziocollection.com website is valid for the buyer.
Name / Title:
Address:
ID / Tax No:
Phone:
Email:
ARTICLE 2 - SUBJECT OF THE AGREEMENT
The subject of this agreement is the sale and performance of
the product, the sale of which is made electronically (e-commerce) by the
service provider ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY (Hereinafter
referred to as "ASRRA" "DEZIO" or "service
provider") to the BUYER through deziocollection.com, with the
specifications and sales price specified below, in accordance with the
provisions of the Law No. 4077 on the Protection of Consumers and the
Regulation on Distance Contracts.
The BUYER acknowledges and declares that he/she has been
informed by ASRRA in a clear, understandable, and internet-compatible manner
about all preliminary information regarding the service to be sold, including
name, title, full address, telephone, and other access information, the basic
characteristics of the product subject to sale, the sales price including
taxes, the payment method and conditions of performance, expenses, etc., and
how the right of withdrawal can be exercised, official authorities to whom
complaints and objections can be made, that he/she confirmed this preliminary
information electronically, and then made the service request in accordance
with the provisions of this agreement.
The preliminary information on the deziocollection.com
website and the invoice issued for the product purchased by the BUYER are
integral parts of this agreement.
The terms of sale must be carefully read before placing an
order.
ARTICLE 3 - INFORMATION ABOUT THE PRODUCT SUBJECT TO THE
AGREEMENT
Product information refers to the products added to the
BUYER's basket on the deziocollection.com website.
The person to whom the invoice will be issued must be the
same as the person who made the contract. The information entered by the BUYER
on the deziocollection.com website is valid for invoicing purposes.
The BUYER agrees to fully compensate for any damages arising
from incorrect or incomplete information provided by the BUYER and also accepts
any and all liability that may arise from this situation. ASRRA reserves the
right to suspend the sales request if the information provided by the BUYER
does not match reality, as deemed necessary.
ARTICLE 4 - CONTRACT DATE AND FORCE MAJEURE
The date of the contract is the date on which the purchase
request is made by the BUYER and the payment is made.
Unforeseen events that were not present or foreseeable at
the time of signing of the contract, which occur beyond the control of the
parties, and which partially or completely prevent the parties from fulfilling
their obligations under the contract, such as force majeure (Natural disasters,
war, terrorism, rebellion, changes in legislation, seizure or strike, lockout,
significant breakdown in production and communication facilities, etc.) shall
be considered as force majeure. The party experiencing force majeure shall
immediately and in writing notify the other party of the situation. Both
parties will make the notification by sending it to the notified e-mail
address.
During the continuation of the force majeure, neither party
shall be liable for their inability to fulfill their obligations. If this force
majeure situation continues for 30 (thirty) days, each party shall have the
right to terminate the contract unilaterally.
ARTICLE 5 - RIGHTS AND OBLIGATIONS OF THE PROVIDER
ASRRA undertakes to fulfill the obligations assigned to it
by the contract in accordance with the provisions of the Law No. 4077 on the
Protection of Consumers and the Regulation on Distance Contracts, except for
force majeure.
Individuals under the age of 18 cannot make purchases from
deziocollection.com. ASRRA will rely on the age stated in the contract by the
BUYER. However, ASRRA shall not be liable in any way for any incorrect age
information provided by the BUYER.
ASRRA is not responsible for price inaccuracies due to
system errors that may occur on deziocollection.com. In case of incorrect
pricing, ASRRA reserves the right to cancel the contract. Likewise, ASRRA is
not responsible for price errors that may arise due to illegal interventions in
the website. In such cases, the BUYER cannot make any claims against ASRRA.
Purchases can be made from deziocollection.com using credit
card (Visa, MasterCard, etc.) or bank transfer. Requests for services for which
payment has not been made by bank transfer within 3 days of the service request
will be canceled. The time of processing the service request is determined not
at the time the request is made, but at the time when the necessary collection
is made from the credit card account or when the transfer is received by
ASRRA's bank accounts. Payment methods executed without consultation with
customer services, such as cash on delivery or postal check, are not accepted.
ARTICLE 6 - RIGHTS AND OBLIGATIONS OF THE BUYER
By requesting the service, the BUYER acknowledges that
he/she is deemed to have accepted the contract terms and agrees to make the
payment in accordance with the payment method specified in the contract.
The BUYER acknowledges and declares that he/she is informed
about all preliminary information regarding the service subject to sale,
including the name, title, full address, telephone, and other access
information of ASRRA, the basic characteristics of the service subject to sale,
including taxes, the sales price, the payment method, the conditions and
expenses of performance, etc., and how to exercise the right of withdrawal, the
official authorities to which complaints and objections can be made, etc., in a
clear, understandable, and internet-compatible manner, and that he/she
confirmed this preliminary information electronically.
ARTICLE 7 - PAYMENT PROCEDURE
The total amount including VAT of the services added to the
shopping basket (Total installment amounts in installment transactions) is
processed through the relevant bank card terminal after being confirmed by the
BUYER. In case of any delay in the process or any problems related to the
credit card, the BUYER shall be notified through one or more of the
telephone/fax/email channels specified in the contract. If necessary, the BUYER
may be requested to contact their bank. The time of processing the service request
is determined not at the time the request is made, but at the time when the
necessary collection is made from the credit card account or when the transfer
is received by ASRRA's accounts. In exceptional cases, if it is understood that
the contracted service cannot be supplied due to a justified reason and/or
encountering a time problem, the BUYER will be promptly informed in a clear and
understandable manner, and if approved, the service performance date may be
rearranged, another service of equal quality and price may be sent to the
BUYER, or the situation preventing performance may be expected to be resolved
according to the BUYER's desire and choice, or the service request may be
canceled.
In cases where the performance of the contracted service
becomes impossible due to force majeure, the BUYER shall be informed about this
and the contract shall be canceled by returning the total amount paid by the
BUYER and any documents that may incur liability to the BUYER, within a maximum
of ten days. In such a case, the BUYER shall have no additional material or
moral claims against ASRRA.
For those who do not wish to use their credit card
information on deziocollection.com, the option to request services via Bank
Transfer/EFT is provided. When making a Bank Transfer/EFT payment, the BUYER
can choose the most suitable bank and make the transfer. If a Bank Transfer/EFT
is made, the date of transfer will be taken into account. It is necessary that
the "Sender Information" matches the Invoice Information when making
a Bank Transfer/EFT.
If the BUYER's credit card is used by unauthorized persons
in a manner not attributable to the BUYER and as a result the bank or financial
institution does not pay the service fee to ASRRA, the BUYER shall be liable
for any damages incurred.
If the BUYER chooses to pay with a credit card, the BUYER
acknowledges, declares, and undertakes that he/she will separately confirm the
relevant interest rates and default interest rates with his/her bank, and that,
in accordance with the current legislation, the provisions regarding interest
and default interest will be applied between the Bank and the BUYER within the
scope of the "Credit Card Agreement".
ARTICLE 8 - RIGHT OF WITHDRAWAL
The right of withdrawal is applicable for standard products
and is not available for special products. The withdrawal period is 14 days
from the date of delivery. The BUYER has the right to return the products
within 14 days from the date of delivery. All expenses for the return of the
products will be borne by the BUYER. For detailed information on returns,
please contact us.
STANDARD PRODUCT: Products that have not been modified
according to the buyer's requests and are yet to be assembled, but need to be
assembled.
SPECIAL PRODUCT: Products specially made, assembled, or
(partially) installed according to the buyer's requests. For example, special
chairs with custom fabric color and type, furniture made of special wood
materials, products that need to be assembled and installed, and special order
products such as beds, pillows, and duvets. Pre-assembled products are also
considered special products. These specially manufactured products may not be
returnable for health and hygiene reasons. Additionally, when protective
elements such as packaging, tape, seal, or packaging opened after delivery are
opened, they are considered special products.
The right of withdrawal cannot be exercised for promotional
services.
By realizing the service request, the BUYER is deemed to
have accepted all the terms of this agreement.
BUYER
ASRRA