DISTANCE SERVICE SALES AGREEMENT

 

ARTICLE 1 - PARTIES

 

SERVICE PROVIDER INFORMATION

COMPANY: ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY

TAX OFFICE: İnegöl Tax Office

TAX NUMBER: 0910525865

ADDRESS: YENİCEKÖY NEIGHBORHOOD MOBİLYA STREET NO: 36/42 İNEGÖL / BURSA

 

SERVICE RECEIVER INFORMATION: The information filled out on the deziocollection.com website is valid for the buyer.

Name / Title:

Address:

ID / Tax No:

Phone:

Email:

 

ARTICLE 2 - SUBJECT OF THE AGREEMENT

 

The subject of this agreement is the sale and performance of the product, the sale of which is made electronically (e-commerce) by the service provider ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY (Hereinafter referred to as "ASRRA" "DEZIO" or "service provider") to the BUYER through deziocollection.com, with the specifications and sales price specified below, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

 

The BUYER acknowledges and declares that he/she has been informed by ASRRA in a clear, understandable, and internet-compatible manner about all preliminary information regarding the service to be sold, including name, title, full address, telephone, and other access information, the basic characteristics of the product subject to sale, the sales price including taxes, the payment method and conditions of performance, expenses, etc., and how the right of withdrawal can be exercised, official authorities to whom complaints and objections can be made, that he/she confirmed this preliminary information electronically, and then made the service request in accordance with the provisions of this agreement.

 

The preliminary information on the deziocollection.com website and the invoice issued for the product purchased by the BUYER are integral parts of this agreement.

 

The terms of sale must be carefully read before placing an order.

 

ARTICLE 3 - INFORMATION ABOUT THE PRODUCT SUBJECT TO THE AGREEMENT

 

Product information refers to the products added to the BUYER's basket on the deziocollection.com website.

 

The person to whom the invoice will be issued must be the same as the person who made the contract. The information entered by the BUYER on the deziocollection.com website is valid for invoicing purposes.

 

The BUYER agrees to fully compensate for any damages arising from incorrect or incomplete information provided by the BUYER and also accepts any and all liability that may arise from this situation. ASRRA reserves the right to suspend the sales request if the information provided by the BUYER does not match reality, as deemed necessary.

 

ARTICLE 4 - CONTRACT DATE AND FORCE MAJEURE

 

The date of the contract is the date on which the purchase request is made by the BUYER and the payment is made.

 

Unforeseen events that were not present or foreseeable at the time of signing of the contract, which occur beyond the control of the parties, and which partially or completely prevent the parties from fulfilling their obligations under the contract, such as force majeure (Natural disasters, war, terrorism, rebellion, changes in legislation, seizure or strike, lockout, significant breakdown in production and communication facilities, etc.) shall be considered as force majeure. The party experiencing force majeure shall immediately and in writing notify the other party of the situation. Both parties will make the notification by sending it to the notified e-mail address.

 

During the continuation of the force majeure, neither party shall be liable for their inability to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate the contract unilaterally.

 

ARTICLE 5 - RIGHTS AND OBLIGATIONS OF THE PROVIDER

 

ASRRA undertakes to fulfill the obligations assigned to it by the contract in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure.

 

Individuals under the age of 18 cannot make purchases from deziocollection.com. ASRRA will rely on the age stated in the contract by the BUYER. However, ASRRA shall not be liable in any way for any incorrect age information provided by the BUYER.

 

ASRRA is not responsible for price inaccuracies due to system errors that may occur on deziocollection.com. In case of incorrect pricing, ASRRA reserves the right to cancel the contract. Likewise, ASRRA is not responsible for price errors that may arise due to illegal interventions in the website. In such cases, the BUYER cannot make any claims against ASRRA.

 

Purchases can be made from deziocollection.com using credit card (Visa, MasterCard, etc.) or bank transfer. Requests for services for which payment has not been made by bank transfer within 3 days of the service request will be canceled. The time of processing the service request is determined not at the time the request is made, but at the time when the necessary collection is made from the credit card account or when the transfer is received by ASRRA's bank accounts. Payment methods executed without consultation with customer services, such as cash on delivery or postal check, are not accepted.

 

ARTICLE 6 - RIGHTS AND OBLIGATIONS OF THE BUYER

 

By requesting the service, the BUYER acknowledges that he/she is deemed to have accepted the contract terms and agrees to make the payment in accordance with the payment method specified in the contract.

 

The BUYER acknowledges and declares that he/she is informed about all preliminary information regarding the service subject to sale, including the name, title, full address, telephone, and other access information of ASRRA, the basic characteristics of the service subject to sale, including taxes, the sales price, the payment method, the conditions and expenses of performance, etc., and how to exercise the right of withdrawal, the official authorities to which complaints and objections can be made, etc., in a clear, understandable, and internet-compatible manner, and that he/she confirmed this preliminary information electronically.

 

ARTICLE 7 - PAYMENT PROCEDURE

 

The total amount including VAT of the services added to the shopping basket (Total installment amounts in installment transactions) is processed through the relevant bank card terminal after being confirmed by the BUYER. In case of any delay in the process or any problems related to the credit card, the BUYER shall be notified through one or more of the telephone/fax/email channels specified in the contract. If necessary, the BUYER may be requested to contact their bank. The time of processing the service request is determined not at the time the request is made, but at the time when the necessary collection is made from the credit card account or when the transfer is received by ASRRA's accounts. In exceptional cases, if it is understood that the contracted service cannot be supplied due to a justified reason and/or encountering a time problem, the BUYER will be promptly informed in a clear and understandable manner, and if approved, the service performance date may be rearranged, another service of equal quality and price may be sent to the BUYER, or the situation preventing performance may be expected to be resolved according to the BUYER's desire and choice, or the service request may be canceled.

 

In cases where the performance of the contracted service becomes impossible due to force majeure, the BUYER shall be informed about this and the contract shall be canceled by returning the total amount paid by the BUYER and any documents that may incur liability to the BUYER, within a maximum of ten days. In such a case, the BUYER shall have no additional material or moral claims against ASRRA.

 

For those who do not wish to use their credit card information on deziocollection.com, the option to request services via Bank Transfer/EFT is provided. When making a Bank Transfer/EFT payment, the BUYER can choose the most suitable bank and make the transfer. If a Bank Transfer/EFT is made, the date of transfer will be taken into account. It is necessary that the "Sender Information" matches the Invoice Information when making a Bank Transfer/EFT.

 

If the BUYER's credit card is used by unauthorized persons in a manner not attributable to the BUYER and as a result the bank or financial institution does not pay the service fee to ASRRA, the BUYER shall be liable for any damages incurred.

 

If the BUYER chooses to pay with a credit card, the BUYER acknowledges, declares, and undertakes that he/she will separately confirm the relevant interest rates and default interest rates with his/her bank, and that, in accordance with the current legislation, the provisions regarding interest and default interest will be applied between the Bank and the BUYER within the scope of the "Credit Card Agreement".

 

ARTICLE 8 - RIGHT OF WITHDRAWAL

 

The right of withdrawal is applicable for standard products and is not available for special products. The withdrawal period is 14 days from the date of delivery. The BUYER has the right to return the products within 14 days from the date of delivery. All expenses for the return of the products will be borne by the BUYER. For detailed information on returns, please contact us.

 

STANDARD PRODUCT: Products that have not been modified according to the buyer's requests and are yet to be assembled, but need to be assembled.

 

SPECIAL PRODUCT: Products specially made, assembled, or (partially) installed according to the buyer's requests. For example, special chairs with custom fabric color and type, furniture made of special wood materials, products that need to be assembled and installed, and special order products such as beds, pillows, and duvets. Pre-assembled products are also considered special products. These specially manufactured products may not be returnable for health and hygiene reasons. Additionally, when protective elements such as packaging, tape, seal, or packaging opened after delivery are opened, they are considered special products.

 

The right of withdrawal cannot be exercised for promotional services.

 

By realizing the service request, the BUYER is deemed to have accepted all the terms of this agreement.

 

                                             BUYER                                                   ASRRA