ARTICLE 1 - PARTIES
SERVICE PROVIDER INFORMATION
COMPANY: ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY
TAX OFFICE: İnegöl Tax Office
TAX ID: 0910525865
ADDRESS: YENİCEKÖY MAH MOBİLYA CAD. NO: 36/42 İNEGÖL / BURSA
SERVICE RECEIVER INFORMATION: The information filled out on the deziocollection.com website is valid.
Name / Title:
Address:
ID Number / Tax ID:
Phone:
Email:
ARTICLE 2 - SUBJECT OF THE AGREEMENT
The subject of this agreement is the sale and execution by the service provider ASRRA IMPORT EXPORT MARKETING LIMITED COMPANY (hereinafter referred to as "ASRRA" "DEZIO" or "service provider") to the RECEIVER through electronic means (e-commerce) via deziocollection.com, in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts, of the product whose characteristics and sales price are specified below.
The RECEIVER acknowledges and declares that they have been informed by ASRRA in a clear, understandable, and internet-compatible manner about all preliminary information regarding the characteristics of the service, including their name, title, address, phone and other contact details, basic characteristics of the service subject to sale, service sales price including taxes, payment method and performance conditions and expenses, the use of the right of withdrawal and how to use it, as well as official authorities to which they can submit complaints and objections, and that they confirmed this preliminary information electronically before requesting the service, in accordance with the provisions of this agreement.
The preliminary information provided on deziocollection.com and the invoice issued for the product purchased by the RECEIVER are integral parts of this agreement.
It is essential to carefully read the sales conditions before placing an order.
ARTICLE 3 - PRODUCT INFORMATION OF THE AGREEMENT
Product information includes the products added to the RECEIVER's basket on deziocollection.com.
The person to be invoiced must be the same person who made the contract. The information entered by the RECEIVER on the deziocollection.com website is valid. The RECEIVER accepts full responsibility for any damages arising from incorrect or incomplete information.
ASRRA reserves the right to suspend the sales request if the information provided by the RECEIVER does not match.
ARTICLE 4 - DATE OF THE AGREEMENT AND FORCE MAJEURE
The date of the agreement is the date on which the purchase request is submitted and payment is made by the RECEIVER.
Unforeseen and unforeseeable situations outside the control of the parties that partially or completely prevent them from fulfilling their obligations under the contract, such as force majeure (natural disasters, war, terrorism, rebellion, changes in legislation, seizure or strike, lockout, significant breakdown in production and communication facilities, etc.), shall be considered force majeure. The party affected by force majeure shall immediately notify the other party in writing. Both parties shall make the notification by sending it to the notified email address.
Neither party shall be liable for failing to fulfill their obligations during the continuation of force majeure. If this force majeure situation persists for 30 (thirty) days, each party shall have the right to terminate unilaterally.
ARTICLE 5 - RIGHTS AND OBLIGATIONS OF THE PROVIDER
ASRRA agrees to fulfill its obligations under the contract in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in cases of force majeure.
Persons under the age of 18 cannot shop from deziocollection.com. ASRRA will rely on the age specified in the contract by the RECEIVER. However, ASRRA shall not be liable in any way for the RECEIVER's incorrect declaration of age.
ASRRA is not responsible for pricing errors that may occur due to system errors on deziocollection.com. In case of incorrect pricing, ASRRA reserves the right to cancel the contract. ASRRA is also not responsible for price errors that may arise due to illegal interventions on the website. In such cases, the RECEIVER cannot claim any rights from ASRRA.
Shopping can be done from deziocollection.com using credit card (Visa, MasterCard, etc.) or bank transfer. Requests not paid by bank transfer within 3 days from the service request date will be canceled. The time of processing the service request is determined by the time the necessary collection is made from the credit card account or the transfer reaches ASRRA's bank accounts. Payment methods executed without consulting customer services such as cash on delivery or postal check are not accepted.
ARTICLE 6 - RIGHTS AND OBLIGATIONS OF THE RECEIVER
By requesting the service, the RECEIVER acknowledges and declares that they accept the contractual provisions and undertake to make payments in accordance with the specified payment method.
The RECEIVER states that they are informed about ASRRA's name, title, address, telephone and other contact details, basic characteristics of the service subject to sale including taxes, sales price, payment method, performance conditions and expenses, all preliminary information regarding the service subject to sale and the use of the right of withdrawal, how this right will be exercised, official authorities to which complaints and objections can be submitted, in a clear, understandable and internet-compatible manner, and confirms this preliminary information electronically.
ARTICLE 7 - PAYMENT PROCEDURE
The VAT-inclusive amount (total installment amounts in installment transactions) of the services added to the shopping cart is processed via the relevant bank card POS after being approved by the RECEIVER. Any delays in the process or problems related to the credit card can be reported to the RECEIVER through the phone/fax/email addresses specified in the contract. If necessary, the RECEIVER may be asked to contact their bank. The time of processing the service request is determined by the time the necessary collection is made from the credit card account or the transfer reaches ASRRA's accounts. In exceptional cases, if it is understood that the contract service cannot be provided due to a justifiable reason and/or a problem with time, the RECEIVER will be promptly informed and, if approved, the service delivery date can be re-arranged, another service of equal quality and price can be sent to the RECEIVER, or the impediment to performance may be expected to be removed in accordance with the RECEIVER's request and choice, or the service request may be canceled.
In cases where the fulfillment of the obligation to supply the service subject to the contract becomes impossible, the RECEIVER will be informed about this, and the total amount paid by the RECEIVER and any documents that may have placed the RECEIVER under obligation will be returned to the RECEIVER within ten days at the latest, and the contract will be canceled. In such a case, the RECEIVER shall not claim any additional material or moral damages from ASRRA.
For the RECEIVER who does not want to use credit card information on deziocollection.com, it is possible to request a service by Wire Transfer / EFT. When making a Wire Transfer / EFT, the RECEIVER can choose the most appropriate bank and make their transfer. If a Wire Transfer / EFT has been made, the date of transfer will be taken into account. When making a Wire Transfer / EFT, the "Sender Information" must match the Invoice Information.
If the credit card belonging to the RECEIVER is used without their fault by unauthorized persons for unlawful purposes and the bank or financial institution does not pay the service fee to ASRRA, the RECEIVER shall be liable for any damages incurred.
If the RECEIVER prefers to pay by credit card, the RECEIVER accepts, declares and undertakes that they will also confirm the relevant interest rates and default interest rates with their bank separately and that the provisions regarding interest and default interest under the current legislation will be applied between the Bank and the RECEIVER within the scope of the "Credit Card Agreement".
ARTICLE 8 - RIGHT OF WITHDRAWAL
The right of withdrawal is valid for standard products, and it is not applicable for special products. The withdrawal period is 14 days from the date of delivery. The RECEIVER has the right to return the products within 14 days from the date of delivery. All expenses required for the return of the products shall be borne by the RECEIVER. Please contact us for detailed information on returns.
STANDARD PRODUCT: These are products that have not been altered according to the RECEIVER's requests and have not been assembled yet, but need to be assembled.
SPECIAL PRODUCT: These are products specially made, assembled, or (partially) assembled according to the RECEIVER's requests. For example, special products include chairs with special fabric colors and types, furniture made of special wood materials, products that need to be assembled and installed, and special order products such as beds, pillows, and quilts. Products previously assembled are also considered special products. These specially made products may not be returnable for health and hygiene reasons. Additionally, products are considered special products when protective elements such as packaging, tape, seal or opened packaging after delivery are opened.
The right of withdrawal cannot be exercised for promotional services.
By confirming the service request, the RECEIVER is deemed to have accepted all the terms of this agreement RECEIVER ASRRA